Group Leader User Services

Posieux, Switzerland (and remote work) | 80-100%

What you can contribute to

• Lead and develop multi-site teams: resource planning, skills development and establishing a quality-oriented service culture
• Build the national user services organisation: design and deploy operating models for central support, facility management, central store and laundry, defining roles, responsibilities and inter-site standards
• Manage the daily service offering: ensure availability and quality of services across all sites, measure user satisfaction and initiate continuous improvements
• Govern processes and digitalisation: implement logistics processes (ProLeMo model), support the introduction of digital tools and ensure traceability of flows
• Represent the domain and manage providers: define outsourcing strategy, negotiate strategic contracts and represent the domain with internal partners and federal authorities