Job Description
The GB Plan Design Quality Senior Analyst ensures adherence of client transaction and services to all defined processes and client service standards and requirements.
**Position Responsibilities:**
+ Conducts full quality review on the logs and tasks completed by the Plan Design installation administrators and communicates findings that management and team can understand.
+ Identify areas of improvement in installation administrators’ performance through trending and analysis.
+ Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations.
+ Inform the team of changes in policies and processes.
+ Initiate process improvements to effectively align team’s capabilities with current and future need.
+ Conduct calibration sessions to ensure uniformity of understanding.
+ Recommend and facilitate training programs necessary to...
**Position Responsibilities:**
+ Conducts full quality review on the logs and tasks completed by the Plan Design installation administrators and communicates findings that management and team can understand.
+ Identify areas of improvement in installation administrators’ performance through trending and analysis.
+ Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations.
+ Inform the team of changes in policies and processes.
+ Initiate process improvements to effectively align team’s capabilities with current and future need.
+ Conduct calibration sessions to ensure uniformity of understanding.
+ Recommend and facilitate training programs necessary to...
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