Job Description

Job Responsibilities:
  • Process grant applications, disbursements, and claims accurately and in a timely manner
  • Check and verify completeness of documents and supporting information
  • Maintain proper records and ensure data accuracy in the system
  • Follow up on missing or incomplete information from applicants when required
Case Handling
  • Handle standard grant cases based on SOPs and guidelines
  • Escalate complex or unusual cases to supervisor for review and decision
  • Assist in resolving basic applicant queries related to submissions
Operational Support
  • Support daily operational workflow and meet assigned KPIs/service standards
  • Assist in identifying and reporting issues, errors, or processing delays
  • Ensure tasks are completed within turnaround time
Compliance & Documentation
  • Follow grant policies, SOPs, and internal contr...

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