Graduate Trainee

Claim & Litigation Management
 a) Manage and optimize end-to-end user claims process, including evaluation, rejection, and appeal of claim cases within agreed timelines. 
b) Careful usage of the claim payout expenditure, ensuring that it is kept within the approved annual budget, optimizing financial resources while maintaining high levels of customer satisfaction.
 c) Manage high-priority and critical claims, ensuring swift and satisfactory resolutions while maintaining professional communication with customers. 
d) Correspond with customers via email on claim matters such as the status or progress of the claim as well as any other queries. Job holder must consult HOU, HOD and/or the Department's Legal Advisor before responding to the customer, depending on the complexity of the case. 
e) Attend to walk-in customers and/or communication via phone calls regarding claim matters. 
f) Share knowledge or feedback on process improvement with team mem...