Job Description
Pismo’s platform delivers mission-critical services to its customers, processing billions of transactions annually across multiple regions. Ensuring stable, reliable, and predictable operations requires well-defined processes, strong governance, and experienced professionals to support production environments.
The ITSM Governance area is responsible for designing, evolving, and sustaining processes and tools that support customer operations, ensuring clear communication across teams, reliable metrics, operational visibility, continuous improvement (incidents and changes), and effective decision-making.
As a Governance Analyst, you will play a key role in strengthening customer support governance by combining operational excellence, high-quality communication, and data-driven decision-making. You will partner closely with Engineering, SRE, Customer teams, and leadership to reduce operational risk, increase plat...
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