Job Description

A leading technology firm is looking for an Associate in Global Technical Support to provide system-level post-sales support, troubleshooting, and remote technical assistance for their products. Candidates should have a bachelor's degree in Engineering or Computer Science and 3-5 years of experience with fiber optic transport and switching protocols. The role involves both remote and on-site support, requiring effective communication and problem-solving skills. Additionally, proficiency in Microsoft Office is essential and candidates must have a customer-focused attitude.
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