Job Description

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Global Technology Engineer - technical support Cinema

Location: Madrid, ES

What’s the opportunity?
  • Are you passionate about delivering exceptional customer experiences in a global environment?
  • Join our Service team and help us provide a true“red carpet” experience for cinema customers worldwide.
  • As a Global Technology Engineer, you’ll play a key role in ensuring smooth operations and resolving technical challenges with professionalism and care.
What you’ll do
  • Provide first-class support to cinema customers and partners via our Service Desk, projecting a professional image in all phone and email interactions.
  • Troubleshoot technical issues remotely for customers, technicians, and partners.
  • Investigate and resolve logged cases in line with SLA commitments.
  • Manage and respond to customer cases through our CRM system. ...

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