Global Technology Engineer

What's the opportunity?

• Are you passionate about delivering exceptional customer experiences in a global environment?
• Join our Service team and help us provide a true red carpet experience for cinema customers worldwide.
• As a Global Technology Engineer, you'll play a key role in ensuring smooth operations and resolving technical challenges with professionalism and care.

What You'll Do

• Provide first-class support to cinema customers and partners via our Service Desk, projecting a professional image in all phone and email interactions.
• Troubleshoot technical issues remotely for customers, technicians, and partners.
• Investigate and resolve logged cases in line with SLA commitments.
• Manage and respond to customer cases through our CRM system.
• Create and process parts orders to ensure timely delivery of replacement components.
• Collaborate with your team members and supervisor to diagnose ...