Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
As an Associate, Global Technical Support, you will provide system level pre & post-sales support for CIENA’s Customer base. This includes remote or on-site testing, troubleshooting and technical support for CIENA products.
This position may also involve on-site day-to-day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.
Successful candidates may need to attend customer maintenance windows related to ongoing issues and provide support outside of normal business hours.
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