Global Support Engineer - Norway

How does this role contribute to our ambitions?
At Kongsberg PCS, we develop advanced digital cutting solutions for the packaging, signage, display, and industrial manufacturing industries.
As a Global Support Engineer, you play a key role in delivering world-class technical support and ensuring the reliability of our solutions worldwide. Working closely with service engineers, distributors, product specialists, and R&D teams, you drive effective problem resolution and help improve our products, processes, and customer experience
Key responsibilities
- Diagnose and resolve complex technical and product-related issues.
- Provide advanced remote support to teams, distributors, and service partners worldwide.
- Own support cases and ensure clear communication throughout the resolution process.
- Document solutions and best practices in the knowledge base.
- Collaborate with Product Management and R&D to address recurring issues and drive improvements.
- Support ...