Global Support Engineer [mid-level]

As Global Support Engineer , you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.

Want to be part of this transformation? So this position is for you!

Responsibilities

• Troubleshoot issues and bugs related to the core PAM/IAM functionality and its integrations
• Maintain high responsiveness on support tickets and meet SLA expectations
• Collaborate with cross-functional teams while providing accurate updates and guidance to customers
• Escalate advanced or high-impact issues to the right internal teams with proper context
• Document each support case clearly and contribute actively to the team's knowledge repositories
• Analyze recurring incidents to recommend improvements in documentation, automation, or platform features
• Help enterprise and strategic customers through issue ownership and end-to-end follow...