Job Description

Job Summary:

We are looking for a Global Support Analyst I (temporary - part-time) to assist ICANN customers through email support, and provide assistance to internal departments as needed. 

The Analyst uses pre-written responses/Knowledge Base articles for customer inquiries. The Global Support Analyst I (temporary - part-time) assists ICANN customers through email support, and provides assistance to internal departments as needed. The Analyst uses pre-written responses/Knowledge Base articles for customer inquiries. This is an Entry Level, part-time role that provides support to our customers on the weekends (Saturday and Sunday only).

Key Responsibilities & Duties:

  • Handle basic customer service inquiries using pre-written responses with minimal assistance.
  • Manage and work cases systematically as they arrive in the queue.
  • Maintain ownership of open cases and follow up to ensure resolution within defined Service Level T...

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