Global Support Agent US Shift

Job description

Duration : Full time

Office Timings: 9pm 6am (IST- Night Shift)- Moderately flexible schedule/availability Night Shift Preferred.

Job Overview:

Essential Functions

• Global Support triage skills to capture all necessary information when recording an incident.
• Manage support tools: phone/ email/ chat and make outbound calls.
• Provide basic entry level support in a timely manner.
• Follow communication procedures, utilize guidelines, and observe organization policies.
• Follow up and settle to satisfactory conclusion on all customer requests.
• Employ divergent and critical thinking to navigate tickets and issues contained therein.
• Provide accurate, valid, and complete information by using accurate methods & tools.
• Should be comfortable working in Night Shifts.
• Candidates must be highly energetic to multi...