Global Support Agent (Pickup &Drop available)

Office Timings: 9pm to 6am (IST- Night Shift)- Moderately flexible schedule/availability Night Shift Preferred.

Job Overview:

Global Support Agents are the first point of contact for our internal and external employees/resource as they reach out with any concerns, questions, issues, or information that they have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to highlight the main topic areas. The target is to ensure excellent service is provided to our employees. by being patient, empathetic and act with a sense of urgency. It is key to take ownership of ensuring tickets are edited and triaged accurately, ultimately ensuring they reach the appropriate point of escalation as well as following up to ensure that the employees issue is resolved. Support Agents

will also be involved in various other responsibilities relate...