Global Support Agent

• Global Support triage skills to capture all necessary information when recording an incident.
• Manage support tools: phone/ email/ chat and make outbound calls.
• Provide basic entry level support in a timely manner.
• Follow communication procedures, utilize guidelines, and observe organization policies.
• Follow up and settle to satisfactory conclusion on all customer requests.
• Employ divergent and critical thinking to navigate tickets and issues contained therein.
• Provide accurate, valid, and complete information by using accurate methods & tools.
• Should be comfortable working in Night Shifts.
• Candidates must be highly energetic to multitask and handle emails, chats, and phone

calls.

• Adaptive to Change; willing to learn new methodologies and Technologies.
• Ability to work at high speeds while maintaining 100% accuracy and multitasking.
• Ability to follow a pre-assigned checklist and...