Global Service Operations Lead

Overview

The Global Service Operations Lead is responsible for resource assignments and supporting the field services team with executing on project and service scopes. The portfolio of team members includes installers, technical advisors, and subcontractors with a specific focus on organization, deployments, and resource planning, while supporting the team with any questions during their deployments. This is an in-office position located at our head office in Ottawa, ON, address: 2650 Queensview Dr. Unit #150, Ottawa, ON K2B 8H6. Number of vacancies for this role: 1.

Responsibilities

• Support the Global Field Service’s team of internal installation experts, technical advisors, and external subcontractors.
• Interact with Project Managers to determine current and future resource needs, perform resource gap analysis, and create proforma resource plans.
• Oversee and execute the global deployment process, including travel and living accomm...