Job Description
- Establish and maintain strong, long-term customer relationships.
- Ensure that customers are satisfied and successful in using the company's products or services.
- Analyse customer feedback and develop improvement suggestions.
- Identify opportunities for up selling and cross-selling and collaborate with the sales team.
- Provide proactive support to increase product usage and customer satisfaction.
- Track performance indicators such as customer satisfaction, retention, and usage frequency.
- Collaborate with technical teams to ensure fast and effective resolution of customer issues.
- Organise and manage customer training processes.
- Provide support during the on boarding phase to ensure new customers adapt smoothly.
- Create reports and analyse data to identify customer trends and needs.
- Communicate customer expectations and experiences to internal teams.
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