Global Service Management Lead

Global Service Management Lead

The Global Service Management E2E Work Lead provides single, consolidated end‑to‑end leadership for Source to Pay Service Management across all regions, ensuring that daily service operations, prioritization, and improvements are consistently aligned to S2P long‑term outcomes: Efficient Buy & Pay, Great Experience, Better Together, and a Fulfilling Workplace.

Guided by VACC leadership principles, the role provides single, consolidated E2E work leadership—moving Service Management from process‑anchored execution toward true E2E S2P stewardship, enabling Easy Buy and Easy Pay. The role is accountable for advancing experience and performance at scale by strengthening service governance, stakeholder feedback loops (NPS/UX), and a prevention‑driven culture (first‑time resolution and caretaker mindset), enabled by data, AI, and modern service technologies.

The role operates through cross‑functional collaboration and influ...