Global Service Desk Analyst - French Bilingual Overnight

We are looking for a professional and eager French Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada.

As a member of the integrated global services team, you will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the Life

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring

• 1+ years of experience in a technical...