Global Service Delivery Manager

Technical Service Delivery Manager – SAP, ITIL, Salesforce & AI

HYD, IND

Fulltime

Job Summary

We are seeking an experienced Technical Service Delivery Manager to lead end-to-end service delivery across SAP, Salesforce, and AI-driven solutions. The ideal candidate will ensure high service quality, SLA compliance, stakeholder satisfaction, and continuous improvement aligned with ITIL best practices.

Key Responsibilities

Lead service delivery operations for SAP, Salesforce, and AI-enabled platforms

Manage incident, problem, change, and release management processes as per ITIL framework

Ensure SLA/KPI adherence and drive service performance improvements

Coordinate with cross-functional technical teams (SAP, Salesforce, AI, Cloud, Infrastructure)

Act as the primary point of contact for business stakeholders

Drive automation and AI-based service optimization ini...