Job Description

Overview

This role is responsible for supporting the Sales agenda and is chiefly responsible for (but not limited to) extracting information and data from our sales reporting systems and supporting KAMs with sales-related activities. The individual will be responsible for creating reports by channels, categories and customers, as well as maintaining the customer database.


Responsibilities

  • Process routine Customer and Sales requests, including updates to customer details, segmentation, contact information, logistics parameters, and basic commercial settings, following defined procedures.
  • Manage requests through ticketing tools, ensuring proper validation, documentation, and completion within SLA.
  • Perform data checks and validations to maintain accuracy and consistency.
  • Support resolution of standard data issues in collaboration with Sales, Finance, and Logistics team.
  • Escalate complex cases, exceptions, or r...

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