Job Description

A tech-forward company located in Hermosillo, Sonora, Mexico is seeking an experienced Manager of Support. This role will lead inbound support operations in the vacation rental management tech industry, focusing on developing team leads and ensuring exceptional customer service. Candidates should have extensive experience in SaaS and customer support, be bilingual in English and Spanish, and possess strong leadership and data analysis skills. This position offers a contractor arrangement and involves oversight of both Mexico-based and U.S. employees.
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