Job Description

A leading BPO company is hiring a Workforce Supervisor in Bacolod, Philippines. The role involves supervising and coaching Real Time Analysts, analyzing staffing reports, and collaborating with leadership to meet service level goals. Applicants should have 1 to 5 years of workforce experience in a BPO, with at least 2 years in a supervisory position. Strong skills in Microsoft Office, particularly Excel, and excellent communication abilities are essential. Flexible scheduling is required, including graveyard shifts.
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