Job Description

Bachem Holding AG in Bubendorf, Switzerland seeks an IT Service Delivery Manager (a), 80-100% to lead global ITSM processes and CMDB governance. You will drive incident/problem/configuration/event management, define KPIs, and maintain SOPs with a focus on high SLA compliance and cross-functional collaboration.

The role requires strong ITIL expertise, hands-on experience across infrastructure and applications, and the ability to work with global teams.

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