Global IT Infrastructure Support Analyst

Global IT Infrastructure Support Analyst page is loaded## Global IT Infrastructure Support Analystremote type: Hybrid Workinglocations: Makati, PHtime type: Full timeposted on: Posted Todayjob requisition id: JR-14717Problem Analysis, Resolution and PreventionProvide a single point of technical support contact for all Vishay users, assisting them in problem resolution and prevent recurrence* Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues* Support users in the use of Vishay-standard computer equipment by providing necessary training and advice* To escalate more complex calls to the relevant IT support groupsCustomer ServiceTo provide quick, responsive Service Desk support consistently* Take ownership of user incidents and be proactive when dealing with user issues* Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticke...