Job Description

A global pharmaceutical company is seeking an IT Helpdesk Analyst to provide frontline IT support to operations in various locations. This role entails managing incident tickets, troubleshooting issues, and ensuring quality service delivery. Candidates should have a Bachelor’s degree in IT or related fields, with 1-3 years of experience and a strong understanding of ITSM tools. The position offers competitive compensation and opportunities for professional development, with the possibility of hybrid work after probation.
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