Job Description
Position: Global Head, End-User Digital Experience
About the Role:
The Global Head, End-User Experience & Digital Support is a senior leadership role defined first and foremost by a deep, genuine commitment to the people it serves. This leader is the voice of the end user within the technology organization — an empathetic champion who ensures that every interaction with technology feels intuitive, human, and empowering.
Responsible for the global end-user support organization and overall digital experience, this leader sets the standard for compassionate, high-quality service delivery across a complex, multi-site global environment. They own the end-to-end employee technology experience — spanning IT Service Management (ITSM), End User Computing (EUC), and Microsoft 365 productivity and collaboration platforms — with a relentless focus on user satisfaction, voice of the customer (VoC) feedback, and continuous experience improvement.
A defining characterist...
About the Role:
The Global Head, End-User Experience & Digital Support is a senior leadership role defined first and foremost by a deep, genuine commitment to the people it serves. This leader is the voice of the end user within the technology organization — an empathetic champion who ensures that every interaction with technology feels intuitive, human, and empowering.
Responsible for the global end-user support organization and overall digital experience, this leader sets the standard for compassionate, high-quality service delivery across a complex, multi-site global environment. They own the end-to-end employee technology experience — spanning IT Service Management (ITSM), End User Computing (EUC), and Microsoft 365 productivity and collaboration platforms — with a relentless focus on user satisfaction, voice of the customer (VoC) feedback, and continuous experience improvement.
A defining characterist...
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