Job Description

Job Description

Position Summary

The Global Customer Service Manager / Program Management, part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.

Key Responsibilities

New Program Onboarding:

  • Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
  • Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
  • Coordinate support from technical team and laboratories
  • Set up and manage program documentation including program manuals, TRFs, report templates, etc.
  • Notify labs of ne...

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