Job Description
Responsibilities
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Manage the post-sale engagement, retention, and growth of your customers by identifying opportunities, drive business outcomes, and ensure customers’ success, at scale. Develop and implement strategies (that would become playbooks) for one-to-many enablement tactics for different customer segments, based on data-driven insights. Own the success and health of your Book Of Business (BoB) by gaining a comprehensive understanding of your customers' technical solutions built on top of Rapyd's unique Fintech-as-a-service offering to be able to improve the customer experience, tackle issues, and identify growth opportunities Serve as a trusted payments and business advisor to customers and educate them on the use and benefits of our products and our industry. Be an internal champion for Rapyd’s SMB customers. Share customer feedback and insights with Product Management, Support, Marketing, and Sales to op...
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