GIS Support Associate

Job Summary

The GIS Support Associate is responsible for supporting end-users by understanding GIS databases, producing maps and data products, and providing technical assistance. The role involves working closely with the Geoscience team to understand customer needs, troubleshoot GIS-related issues, and support users in maximizing the value of data management and mapping solutions.

Job Responsibilities

• Provide high-quality customer support and maintain effective communication with end-users.
• Respond to inquiries and support tickets through the CRM via email, phone, or remote sessions.
• Identify, analyze, and troubleshoot issues related to GIS data management, mapping workflows, tools, and databases.
• Monitor the Helpdesk/Service Center system and respond to tickets efficiently.
• Install, configure, test, troubleshoot, repair, and maintain GVERSE GeoGraphix® and related hardware/software.
• Assist user...