GFP Base Management Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Mandate: Grow the Globe Fiber Prepaid business through maximizing customer value among existing subscribers – upsell, reload, retention, and loyalty

Responsibilities

• CUSTOMER ANALYTICS & INSIGHTS
  • Drives weekly dashboarding and customer insighting
  • Drills down and performs complex exploratory studies to identify correlation of business drivers & customer behavior (product experience, customer interests and willingness to buy)
  • Integrating diverse and relevant information and dashboards to internal departments to update market profiles and create game plans
• MARKETING OPERATIONS
  • Identifies pain points in current processes/customer touchpoints causing complaints or churn and creates the game plan...