Job Description

The Role

Reporting to the Director, Sales Operations, the Manager, Renewals will be responsible for leading a group of dedicated sales and service professionals charged with retaining an existing asset base of MCAP and Subservicing borrowers. The Manager, Renewals will also provide input to the following processes in the Renewal unit: planning, organizing, designing and delivering programs which focus on the retention of mortgages and the selling of ancillary services. The Manager, Renewals also contributes to the strategic objective of increasing the length of customer relationships.

Travel may be required within Western Canada.

Coordinate Renewal Team

  • Scheduling and Monitoring of Work Flow
  • Short Term Planning of Renewals to ensure proper training, support and coverage to Renewal team.
  • Responsible for maintaining the level of employee commitment, as measured by a semi-annual Employee Survey.
  • Reward programs d...

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