Job Description
Company Description
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Role Description
This is a full-time remote role for a German Support Agent. The German Support Agent will manage customer inquiries effectively, resolve technical support issues, ensure customer satisfaction, and maintain clear and professional communication across various channels. The role also includes analyzing customer feedback to identify recurring issues and opportunities for improvement.
Qualifications
Strong skills in Customer Support and ensuring high levels of Customer Satisfaction
Excellent Communication skills, both written and verbal, with fluency in German and English
Analytical Skills to assess customer feedback and improve processes
Ability to manage tasks independently, detail orientation, and efficient time management skills
Previous experience in a customer service or technical support role is a plus
Familiarity with CRM tools and customer support software is advantageous
Show m...
We suggest you enter details here.
Role Description
This is a full-time remote role for a German Support Agent. The German Support Agent will manage customer inquiries effectively, resolve technical support issues, ensure customer satisfaction, and maintain clear and professional communication across various channels. The role also includes analyzing customer feedback to identify recurring issues and opportunities for improvement.
Qualifications
Strong skills in Customer Support and ensuring high levels of Customer Satisfaction
Excellent Communication skills, both written and verbal, with fluency in German and English
Analytical Skills to assess customer feedback and improve processes
Ability to manage tasks independently, detail orientation, and efficient time management skills
Previous experience in a customer service or technical support role is a plus
Familiarity with CRM tools and customer support software is advantageous
Show m...
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