German-speaking technical support agent – cape town

ENVIRONMENT

A Germany-headquartered company, driven by innovation and growth, is seeking German speaking Technical Support Agent who will be the primary point of contact for customers facing technical issues, with a strong focus on supporting our German-speaking client base. You will provide efficient troubleshooting, clear communication, and high-quality service to ensure customer satisfaction. You will work closely with internal technical and product teams to resolve issues, improve processes, and contribute to an overall excellent customer experience.

DUTIES Provide 1st and 2nd line technical support via email, chat, and phone (primarily in German). Diagnose, troubleshoot, and resolve technical issues efficiently. Guide customers step-by-step through solutions in a clear and structured manner. Document all interactions and maintain accurate ticket updates. Escalate complex or unresolved issues to product or development teams. Support customers with product usage, configurat...