Job Description

Location: Hungary - Budapest | Job-ID: 206315 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Your future tasks will be…
 

  • Managing of up German speaking accounts

  • Planning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are met

  • Producing and analysing management reports to allocate work and meet business requirements

  • Providing clear, concise and relevant communication to ensure clarity of objectives and outputs required

  • Representing the account(s) in front of external and internal stakeholders with support

  • Resolving customer escalation in a timely manner to avoid disruption and minimise business impact

  • Understanding and supporting the financial impact of operation with guidance, controlling team related budget elements

  • Ensuring that the team members are adequately traine...

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