Job Description
Are you a technically driven problem solver who enjoys diving deep into SaaS systems and integrations? If you’re looking for a role where you can take ownership of 1st and 2nd-line support, collaborate closely with Product and Development, and grow within a fast-scaling tech environment, this opportunity might be your next move.
Your Responsibilities
As a support engineer, you will deliver high-quality 1st and 2nd line technical support to customers across multiple industries.
Your daily tasks will include:
Providing technical support via email, phone, and ticketing systems
Managing approximately 10 tickets per day depending on complexity and volume
Troubleshooting software, configuration, and integration-related issues
Supporting mobile applications on iOS and Android
Assisting with API and integration-related queries...
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