Job Description
Mercier Consultancy Group is looking for a German Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting German-speaking customers with their accommodation booking needs.
Key Responsibilities
- Assist German-speaking customers with accommodation reservations via phone, email, and chat.
- Provide accurate information about properties, pricing, and Booking.com policies.
- Handle booking modifications, cancellations, and special requests efficiently.
- Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
- Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
- Work collaboratively with team members to achieve service quality and customer satisfaction goals.
Requirements
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