German-Speaking Customer Support Specialist

Role Overview

We are looking for a German-speaking Customer Support Specialist to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.

Key Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels

• Provide assistance related to product usage and basic troubleshooting

• Handle inquiries regarding orders, deliveries, returns, and account-related matters

• Deliver effective after-sales support with a customer-focused approach

• Accurately record customer interactions in internal CRM systems

• Meet defined quality, productivity, and customer satisfaction targets

• Identify complex cas...