Job Description
About The Role
We are hiring German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban.
In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.
Key Responsibilities
As a Customer Support Agent, you will:
Handle customer queries in German via phone, email, and live chat
Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
Provide prompt, accurate, and friendly service in line with brand expectations
Resolve customer complaints and escalate complex cases when necessary
Maintain detailed records of all interactions in internal systems
Meet service quality, productivity, and customer satisfaction targets
Work collaboratively with team members and supervisors to enhance customer experience
Requirements
To quali...
We are hiring German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban.
In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.
Key Responsibilities
As a Customer Support Agent, you will:
Handle customer queries in German via phone, email, and live chat
Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
Provide prompt, accurate, and friendly service in line with brand expectations
Resolve customer complaints and escalate complex cases when necessary
Maintain detailed records of all interactions in internal systems
Meet service quality, productivity, and customer satisfaction targets
Work collaboratively with team members and supervisors to enhance customer experience
Requirements
To quali...
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