German-speaking Customer Support

About the Role

We are hiring German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban.

In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.

Key Responsibilities

As a Customer Support Agent, you will:

• Handle customer queries in German via phone, email, and live chat
• Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information
• Provide prompt, accurate, and friendly service in line with brand expectations
• Resolve customer complaints and escalate complex cases when necessary
• Maintain detailed records of all interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targets
• Work collaboratively with team members and su...