Job Description

German-Speaking Customer Support Advisor (Inbound)

Location: Sofia, Bulgaria | On-Site (Hybrid available after 4 months based on performance)

About the Role

Join a leading customer support team supporting a prestigious Swiss telecommunications company. You'll assist customers via inbound calls, resolve inquiries, provide product and billing support, and identify sales opportunities while delivering an outstanding customer experience.

Key Responsibilities

  • Handle inbound customer support calls in German
  • Resolve billing, product, and technical inquiries
  • Update customer information in internal systems
  • Escalate complex cases when required
  • Identify sales opportunities and maximize customer satisfaction

Requirements

  • C2 German proficiency (spoken and written)
  • Minimum B1 English
  • Strong communica...

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