Job Description

**In** **This** **Role,** **Your** **Responsibilities** **Will** **Be:**

+ Manageandprocesscustomerorders,productreturns,quotations,andcustomerinteractionsacrossmultiplechannels(phone,email,chat)
+ Handleinboundandoutboundcommunicationtoresolvecustomerinquiriesandescalationseffectively
+ Supportpre-salesandpost-bookingactivities,ensuringsmoothorderlifecycleexecution
+ Collaboratewithcross-functionalteamstoremoveroadblocksandsupportcustomerneeds
+ Provideoperationalsupportwithinthesalesopportunitymanagementcycle
+ Deliverdifferentiatedsupportalignedwithtieredcustomerservicemodels
+ Maintainaccuratecustomerdataandensuredataintegrityacrosssystems
+ UsetoolssuchasOracle,SFDC,Outlook,andotherbusinessapplicationstofollowstandardizedprocesses
+ Proactivelyfollowuponpendingcustomeractionstoensuretimelyresolution
+ Managepost-bookingactivitiesincludingordertracking,logisticscoordination,andcustomercommunication
+ Drivecontinuousimprovementiniti...

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