German Speaking Customer Service Representative

German Speaking Customer Service Representative

Online Retail Project

Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 – R25,000 per month + Benefits

Job Overview

We are hiring German-speaking Customer Service Representatives to support a global online retail project in Umhlanga, South Africa. This is an on-site role suited for customer-focused professionals who are comfortable working in a fast-paced, shift-based environment.

Language Requirements

• German: Fluent / Native level

• English: Advanced (for internal communication and training)

Key Responsibilities

• Handle customer inquiries via multiple channels (voice, email, chat)

• Assist customers with orders, deliveries, returns, and general account support

• Provide accurate i...