Job Description
Mercier Consultancy MD is proud to announce an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, based in beautiful Greece. In this role, you will be a key player in providing exceptional service to German-speaking customers as they navigate their travel experiences.
Responsibilities
- Assist German-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodations.
- Provide expert guidance and support to ensure customer satisfaction and a seamless experience.
- Handle customer complaints and resolve issues effectively and efficiently.
- Document customer interactions in the CRM system, maintaining accurate records for quality control.
- Collaborate with team members to enhance service delivery and customer engagement.
- Stay well-informed about current offers, travel information, and Booking.com services to provide accurate assistance.
Ready to Apply?
Take the next step in your AI career. Submit your application to Mercier Consultancy MD today.
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