German-Speaking Customer Representative

● Manage outbound calls to existing customers to handle subscription renewals, plan modifications, and service upgrades.

• Proactively reach out to customers nearing renewal dates to discuss their current subscription and available options.
• Provide clear information on pricing, new features, and promotions to support customer decision-making.
• Identify customer needs and recommend appropriate upgrades or changes to enhance satisfaction and retention.
• Accurately process renewals, cancellations, and account updates while ensuring compliance with company policies.
• Maintain detailed records of all customer interactions in the CRM system and follow up as necessary to ensure successful completion of the renewal or upgrade process.
• Collaborate with the customer support and billing teams to resolve any account or payment issues efficiently.

Requirements

● Advanced proficiency in Ge...