German speaking Customer Advisor

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming calls, chats, messages, and emails across multiple channels
• Identify customer needs and deliver effective solutions to ensure high satisfaction
• Build long-term, trust-based relationships through clear and engaging communication
• Provide accurate and complete information using approved tools and processes
• Meet individual and team performance targets, including case handling quotas
• Maintain detailed records of customer interactions and manage customer accounts
• Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (...