Job Description

Position: B2B Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide high-quality travel support to customers via chat, phone, and email
  • Manage hotel, flight, rail, and car bookings accurately and efficiently
  • Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
  • Support users with self-service functionality on the client's platform and mobile application
  • Maintain extensive supplier, destination, and travel system knowledge
  • Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
  • Ensure compliance with company travel policies, customer procedures, and global travel regulations
  • Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
  • Part...

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