Job Description

German-Speaking Customer Service Specialist (On-Site – Lisbon)

Location: Lisbon, Portugal (On-site)
Employment Type: Full-time
Language Requirement: German (C2/Native) + English (B2+)

Job Summary

We are hiring German-speaking Customer Service Specialists to join an international customer support operation based in Lisbon. This is a full-time, on-site role supporting German-speaking customers across multiple service channels. The position operates on rotational shifts and offers a competitive compensation package, including a €3,000 Welcome Bonus.

What You Will Do

  • Handle inbound customer inquiries in German via phone, email, and chat
  • Provide accurate information and effective solutions while ensuring high customer satisfaction
  • Resolve issues professionally, following defined procedures and quality standards
  • Document customer interactions clearly and accurately in internal systems
  • Work closely with inter...

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