German Language Customer Support

Are you passionate about delivering excellence and fluent in German? Would you like to represent one of the world's most esteemed premium brands, renowned for innovation, quality, and elegance? Join our Lisbon team and be the voice of an iconic brand, inspiring customers across Europe

About the Role

As a Customer Support Representative, you'll provide outstanding service to German-speaking customers, supporting them with inquiries, technical questions, and the premium experience they expect from a top-level European brand.

What You'll Do:

• Respond to incoming calls, emails, and chats from German-speaking customers
• Deliver first-class guidance, answers, and solutions in a friendly, professional manner
• Troubleshoot minor technical concerns and escalate complex cases
• Actively listen to understand every customer's needs, ensuring satisfaction
• Work in a collaborative, international environment, sharing best pra...