German (Fluent) Client Care Agent

Our Client in Umhlanga is looking for a Fluent German Speaker that will be able to fulfill the following requirements: To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to. Key Performance Areas: Receipt and handling of inbound & outbound calls. • Ensure that calls are answered timeously, handled efficiently, politely and professionally • Ensure that careful attention is paid to the information being provided by the caller • Provide accurate information/instructions to the caller, if required • Ensure that the call is carefully listened for accurate understanding of the call • Accurately comprehend the information that has been provided • Ensure the confidentiality of the information relating to the call Preparation of Reports (as required) and accurate record keeping. • Accurately capture the details received from the call. • Produce professional and detailed reports. ...